▶ Reservations ▶ Reservation Information
- In order to make a reservation with an Innostel or be eligible for many program benefits, you must sign up as a member on the Innostel website.
- If you are already an Innostel member, you can sign in and select any Innostel accommodation.
- Find the perfect Innostel for you by searching for a specific area, price or by customer reviews.
- After selecting your Innostel, you can reservation book your reservation online. You can also check your reservation again on the My reservation status page.
- You can check your reservation.
- Your reservation was received and is being processed. It will take 1 business day (approx. 24 hours) until your fully processed.
This may take longer in exceptional cases.
- The Once we’ve finished processing your reservation, if it’s available, we will send you an e-mail confirmation. Be sure to check the status on the website`s My reservation status page and pay the hotel fee by credit card within two days.
- We’re sorry, but sometimes the room you requested is not available. Please visit the Innostel website again and try a different hotel.
- You’ve decided to cancel your reservation before paying for it. You can apply to cancel your reservation on the website Q&A board located on the My Page. You can also look for answer to your questions there.
- Since you’ve paid for your Innostel hotel, you can check into the hotel with your name or reservation number.
- You’ve decided to cancel your reservation after paying. You can cancel your reservation on the website Q&A board located on the My Page after signing in. Please note that you may be charged a cancellation fee or penalty.
Cancellations and Changes : You can apply to change or cancel your reservation on My Page after signing- in. You can also look for answers to your questions on this page.
- If you cancel your reservation your reservation within 24 hours your arrival date,
- your credit card will be charged you 100% of the first night’s rate. Please refer to
- the cancellation policy for details.
- Please leave your questions on the Q&A board. We will phone.
- If you leave your question after signing into the website, you can check the answer on the website’s [My Page] section.
- Please contact the Innostel Call center with other inquiries
( E-mail : innocs@bioxchange.co.kr Call : 1588-8881 )
- You must pay the hotel fee in full within 2 days of the reservation date.
- Reservations must be cancelled or changed prior to 12:01AM local time(Korea Standard Time) on the day of your
- arrival to avoid being charged 100% of the first night`s rate.
- (Please note that, cancellations or changes cannot be made on Sundays or holidays, so please make
- resisterchanges a few days before.)
- ”No-shows” will be charged the total price of the reservation,
- Additional charges may apply for each additional person in a room.
- Limousine service will be processed after you complete book your hotel.
- Please register for the limousine service at least 5 days prior to your check in date.
